Partner Program Frequently Asked Questions

How do I become an partner of Vanilla?

Sign up for a Vanilla Partner Account. Once you're a partner, you can start signing clients up under your account. You'll be earning a portion of the revenue Vanilla earns from each client from the day you sign them up. Vanilla will pay you via PayPal on a regular basis, provided you've achieved the minimum balance.

How does the Vanilla Partner Program work?

The Vanilla Partner Program enables you to refer clients to us. You will receive 20% revenue share for each client you refer.

What is a partner token?

Every partner will get their own unique partner Token. When it's time to create your client's store, provide your client with your partner Token. This will tie the client's store to your partner Account and the system will start tracking your income.

How will I get paid?

Payments will be delivered to you via PayPal in $USD. Any money due to you will be paid monthly as long as your balance is above $25 US. If your balance due is below $25, it will be held until the next pay period.

I don't live in Canada. Can I still participate?

Yes! All we need to pay you is a valid PayPal account. We will make payments in $USD.

If a customer signs up for a trial account and upgrades, will I be paid for the upgraded plan?

Yes, The plan change will be reflected in your partner screen.

What information will I be able to track about my affiliated Clients?

You can track who your affiliated Clients are, the total revenue in that pay period generated by all your affiliated Clients, and the total revenue to date from all your affiliated Clients.

Why can't I find out the revenue from each individual Client?

We do not provide this statistic as it would be a violation of the client's privacy.

Will I get any tools to help me promote Vanilla to my clients?

Yes! Vanilla banners & logos are available for you to use. We'll also be sending out a regular newsletter with links to the partner Blog, both of which will contain Vanilla News, tips on how to promote Vanilla, and any other news we deem fit. You can also show your clients the web pages at www.vanillaforums.com. If there's anything in particular you think we could provide that would be valuable to help you sell, please contact us.

Is the amount I can earn capped?

No! You can collect on as many clients earning as much income as you can possibly manage. The way we figure it, if you're earning, we're earning.

Can I earn revenue on my own store?

No. Collecting partner earnings on a store run by yourself in whole or in part is fraud and grounds for dismissal from the partner program.

What happens if I want to dispute an amount of revenue I've been paid? It seems like the amount I received should be more/less.

For any payment disputes, contact us with the full details of the issue. We'll review your message and see what we can do to get it resolved.

What are the terms of service?

The terms of service, that you will need to agree to prior to signing up, are located here.