Some users having trouble viewing the site on Safari on a Mac.

When they go to the discussion page, they just get a blank white screen and the browser is spinning. Can you help diagnose the issue.

Lincoln

I'm currently getting the WordPress login when I go to tracyandersonmethod.vanillaforums.com. Have you changed your site's structure recently or altered the htaccess file?

TracyAndersonMethod

I have not changed anything like that at all and I haven't changed anything in the site code in a few weeks.

Lincoln

This could simply be the site taking a while to load, or connection issues on their end.

I'm successfully viewing your site as expected while logged in as a normal member and using Safari for Mac.

TracyAndersonMethod

Hmm there are users still experiencing this issue, including one of our employees. Do you have any further insight?

TracyAndersonMethod

Hi again,

As mentioned earlier, some of our employees and customer are still unable to access the community using Safari. We are curious if VanillaForums has pushed an update in the last three weeks? If so, can you tell us what that update contained?

Thanks!

TracyAndersonMethod

Hi Lincoln, Is it possible to get on the phone for a few minutes with our

1. Has Vanillia Forums made any updates that may conflict with the most recent vesrion of Safari.
2. Why the forum is trigging a character count when an admin posts/replys to comments.

We are trying to troubleshoot and rule out Vanilla Forums.

Thanks,

Breanne

Lincoln

Hi Breanne, we don't offer phone support but I've been trying to figure out both the issues you reported today.

We release updates on a regular basis. I'm not aware of any Safari-specific issues or considerations that have occurred lately. I'm able to log into your site in Mac OSX using Safari and the test account I have on your site.

I suspect the character count bug is a separate issue and will followup on that in your other discussion once I have further insight.